To secure an appointment with our clinic a booking fee is required. There is a £50 NON-REFUNDABLE booking fee to secure the appointment which is fully redeemable against the treatment you choose to proceed with. If the outcome of the consultation is information & advice only, this booking fee will be retained as the consultation fee.

Patients have six months to redeem the booking fee against the treatment they choose to proceed with.

During consultation, Gabriella will always assess whether a particular treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If we deem the treatment not to be suitable, we will inform you as to the reasons why and recommend appropriate alternatives.

You will only be liable for the cost of the initial consultation, where applicable.

If you need to cancel or reschedule your appointment, please ensure the clinic is notified no less than 48 hours prior to your appointment. The £50 booking fee is transferable to your rescheduled appointment.

Cancellations within 48 hours of your appointment may result in forfeiture of the booking fee.

Please note – all booking fees are NON-REFUNDABLE.

Gabriella’s clinic will endeavour to ensure that your appointment runs to time, however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance to reschedule your appointment to the next available slot as soon as possible.

CONSULTATIONS
Should you need to cancel or reschedule your appointment, we kindly ask that you contact the clinic no later than 48 hours before your consultation. Failure to attend your scheduled appointment will result in the £50 booking fee to be retained by the clinic.

TREATMENT APPOINTMENTS
Should you need to cancel or reschedule your appointment, we kindly ask that you contact the clinic no later than 48 hours before your appointment. Failure to attend your scheduled appointment will result in a non-attendance fee of £50 to be paid to the clinic.

PRE-PAID TREATMENT COURSES
Should you need to cancel or reschedule your appointment, we kindly ask that you contact the clinic no later than 48 hours before your appointment. Failure to attend your scheduled appointment will result in the loss of that treatment from your course or the £50 booking fee to be retained by the clinic.

PAYMENT
All treatments purchased as a course must be paid for in full in advance or on the day of the first treatment to ensure you benefit from the discounted treatment course price.

APPOINTMENT SCHEDULING
We recommend all treatment appointments to be booked as soon as possible on purchasing your treatment course to ensure that these can be carried out as per the recommended treatment schedule protocol. Delays in scheduling appointments as part of a course may result in longer intervals between treatments due to clinic appointment availability.

All treatments within the course purchased must be carried out within 12 months of the date of purchase; any treatments left unscheduled after 12 months may be forfeited.

REFUNDS
Treatments within the pre-paid course are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment; the difference will be returned to you.
Please note – all booking fees are NON-REFUNDABLE.

NON-ATTENDANCE OF APPOINTMENTS
Should you need to cancel or reschedule your appointment, we kindly ask that you contact the clinic no later than 48 hours before your appointment. Failure to attend your scheduled appointment will result in the loss of that treatment from your course or the £50 booking fee to be retained by the clinic.